UPDATED SECURITY POLICY/PROHIBITED ITEMS LIST

In the interest of everyone's safety, the following items may NOT be brought into The Dow Event Center or Jolt Credit Union Event Park:

• No Guns, Knives Or Weapons Of Any Kind Including Pepper Spray, Mace & Toy Or Fake Weapons


• No Fireworks Or Explosive Devices


• Small clutches no larger than 4.5″ x 6.5″ x 2″ and clear, one-gallon bags for medical or parenting needs will be permitted. No bags, backpacks or purses, other than those required for medical or parenting needs, will be permitted into the venue.


• No Outside Food Or Beverage Items


• No Bottles, Cans, Glass Or Liquid Containers


• No Alcohol Or Illegal Substances


• No Aerosol Cans


• No Professional Cameras (Detachable Lens)


• No Selfie Sticks


• No Professional Video Or Audio Recording Devices


• No Electronic Equipment Including Computers, Tablets, GoPro Devices Or Tripods


• No Animals (Except Service Animals)


• No Laser Pointers


• No Balloons (Air or Helium)


• No Balls (Football, Basketballs, Beach Balls Etc.)


• No Strollers


• No Artificial Noisemakers


• No Skateboards, Scooters, Hover Boards Or Personalized Vehicles


• No Guests Without Shoes Or Shirts


• No Large Umbrellas (Small Compact Umbrellas Will Be Allowed After Thorough Inspection)


• No Drones


• Any Other Items Deemed Unsafe By Venue Personnel

*All Guests Are Subject To A Search Of Coats & Bags And Will Be Required To Be Wanded Or Pass Through A Metal Detector.

Beginning September 28, The Dow Event Center will adopt a clear bag policy and go cashless for all events. Only credit cards and debit cards will be accepted at all points of purchase, including parking.

Small clear clutches no larger than 4.5" x 6.5" x 2" and clear, one-gallon bags for medical or parenting needs will be permitted.

No bags, backpacks or purses, other than those required for medical or parenting needs, will be permitted into the venue.

Bags in the medical/essential category will be screened by security personnel. Guests with parenting/medical bags must enter through the main entrance of the building to undergo additional security screening.

Yes!! The Americans with Disabilities Act of 1990 provides recreation facilities, such as The Dow Event Center, with rules and guidelines to be sure all of our guests are able to enjoy events at The Dow & Jolt Credit Union Event Park!  The seating options vary for individuals with specific needs. Please contact the Box Office ahead of the event date to get your specific seating questions answered at:  989-759-1330.

ADA accessible parking is available in the flat parking lot by The Jolt Credit Union Event Park as well as the first floor of the parking ramp and in our front lot which is located directly in front of The Dow Event Center. Guests may choose to pull their vehicle to the entrance doors to drop off an individual with ADA needs and then proceed to exit the parking lot to your paid parking spot.

Everyone with a reserved ticket must be at their seat. Standing is not permitted in the aisles. Although some performances encourage standing, traditionally, audiences are seated during a performance indoors

For most events, The Dow Event Center opens doors one hour prior to event start time except OHL Hockey Saginaw Spirit which open one and half hours prior to their games. Jolt Credit Union Event Park doors open 1 hour prior to any concert event. For Jolt Credit Union Event Park Festivals & Community Events doors are open at the hours stated on your ticket. However, The Dow Event Center & Jolt Credit Union Event Park would like their guests to be aware that there are also extenuating circumstances that may make it difficult to open doors promptly one hour before show time on every occasion. The Red Room events are at the time stated on your tickets, rare to have extended door time prior to the event.

Once the performance begins, our ushers maybe required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

In the unlikely event of a cancellation, ticket holders may be contacted via phone or email; however, other forms of media may be used to contact ticket holders, including local radio stations in the venue's surrounding area or the venue's social media sites. For more information visit our website or call the Box Office (989) 759-1330.

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival. We reserve the right to deny entry for inappropriate devices and will not store the devices for you.

The Dow Event Center & Jolt Credit Union Event Park is proud to feature excellent catering as well as concession stands during events. Therefore, no outside food or drink is permitted at The Dow Event Center or Jolt Credit Union Event Park. The only exception to this rule is the wedding cake for a reception held in The Red Room at The Dow Event Center.

Yes, lawn chairs are allowed at community events, festivals and concerts (no umbrellas) unless otherwise stated. For certain events, there may be reserved seating in which the venue provides chairs. Please check your ticket information or call our business office at (989) 759-1320 if you have a question on a particular event.

The Dow Event Center & Jolt Credit Union Event Park does not allow the use of drones. The ban on drones starts one hour before and ends one hour after the scheduled time of any of our events. Drones are prohibited within a three-mile radius of the stadium or venues.

There is no smoking permitted in any of The Dow Event Center facilities.

ASM Global's exclusive food service providers at The Dow Event Center & Jolt Credit Union Event Park, desires to use local, non-profit service groups to staff the concession areas at the facility. This opportunity serves as an alternative to the traditional fundraising while developing teamwork in an exciting atmosphere. For more information please contact our Food & Beverage Department at (989) 759-1321.

Tickets for events at The Dow Event Center and Jolt Credit Union Event Park are available in person at The Dow Event Center box office located in the Atrium of The Dow Event Center. One can also purchase tickets through www.ticketmaster.com, and all Ticketmaster outlets.

Ticketmaster accepts several methods of payment including American Express, Visa, MasterCard, Discover and Diner's Club. The Dow Event Center Box Office accepts Cash, Visa, MasterCard, American Express, and Discover. Checks are accepted only 7 days in advance of the show date for large group sales only: made out to "SMG Management II, LLC."

Yes there are convenience charges for Ticketmaster; however, you can visit our Box Office at The Dow Event Center to purchase tickets with little to no extra fees.

Arena Seating Chart

Theater Seating Chart

Ticketmaster adds additional fees to cover their operational expenses to provide you with ticket services that are available 24hrs/7 days a week.

The best place to buy your tickets is right at The Dow Event Center. Our Box Office is open Thursday 10:00AM - 2:00 PM and Friday 10:00AM – 5:00PM and 2 hours prior to each event held at The Dow Event Center. Convenience fees will apply for tickets purchased through any Ticketmaster location other than The Dow Event Center.

Yes our Box Office has will call and it is open 2 hours prior to each event held at The Dow Event Center.

The box office at The Dow Event Center is openThursday 10:00AM - 2:00PM and Friday 10:00AM – 5:00PM. The Box Office is also open for will call and ticket purchasing 2 hours prior to each event held at The Dow Event Center.
Click here for more information on Box Office

Yes our venues all have a lost and found. Lost and found items are logged and stored at The Dow Event Center Administrative Office for 45 days. For lost and found information, please contact (989) 759-1320 between the hours of 9:00AM-5:00PM, Monday-Friday.

The first aid station is located in the arena on the east concourse (purple), by the front doors in the theater and side stage for the Jolt Credit Union Event Park. Medical attention may be called to your location by all event ushers.

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

For group sales, please contact The Dow Event Center Box Office at (989) 759-1330.

Charitable Donations Guidelines - Click to view

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